Fewer confirmation calls. More appointment slots put to use.
We can automate confirmations, reminders and the reuse of open slots, freeing the front desk for the people at the clinic.
What usually gets stuck
- No-shows without notice that leave slots empty.
- Hours on the phone confirming the next day's schedule.
- Canceled slots that nobody offers to people who are waiting.
Common situations; the first conversation confirms what happens in your clinic.
What can change
The schedule sends the authorized confirmations; replies update the status when the integration allows; canceled slots become an opportunity for people who are waiting; the front desk handles the exceptions.
What we can implement
- Automation
Confirmation and reminders
Booked appointments trigger authorized messages; replies update the status when the integration allows.
How to evaluate: No-shows · Reschedules · Front desk time spent
- Automation
Reuse of cancellations
Spots the open slot and suggests contacting interested people, following the clinic's policy.
How to evaluate: Occupancy · Slots filled · Idle schedule time
- Person
Opening and closing checklist
Front desk tasks are verified through the systems' records, with human confirmation only when needed.
How to evaluate: On-time completion · Recurring pending items
Limits
- Messages only to people who authorized them, from the clinic's official number.
- Fit-ins and schedule exceptions stay with the front desk.
- What can be automated depends on access to the scheduling system the clinic uses.
Possible solution, subject to an assessment of the clinic's systems and process.
How it works in practice
The system records, the automation carries out what was authorized, the team steps in when needed and Unitta Flow tracks it all.
Tomorrow's schedule · confirmations
Today · 14:35| Time | Service | Status | |
|---|---|---|---|
| 08:00 | ConsultationDr. Helena | Dr. Helena | Confirmed |
| 08:30 | Follow-upDr. Helena | Dr. Helena | Confirmed |
| 09:00 | EvaluationDr. Marcos | Dr. Marcos | Confirmed |
| 09:30 | ConsultationDr. Marcos | Dr. Marcos | Filled from the waitlist |
| 10:00 | ProcedureDr. Helena | Dr. Helena | Confirmed |
| 10:30 | Follow-upDr. Marcos | Dr. Marcos | Confirmed |
6 of 6
Slots filled
1
Slot reused
0
Front desk calls
Offer sent to 3 people on the waitlist
The first person to reply got the slot · 14:33
What happened in the systems
- 10:00AutomationConfirmations sent to people who agreed to receive messages
- 14:00AutomationSecond reminder for those who didn't reply
- 14:20System09:30 appointment canceled in the schedule
- 14:21AutomationSlot offered to the waitlist, in order of sign-up
- 14:33System09:30 slot filled
- 14:35UnittaIn Unitta Flow: tomorrow's schedule complete
How we measure
- No-show rate
- Schedule occupancy
- Front desk time on confirmations
Metrics and baseline are defined before implementation. We don't promise gains before we know the operation.
Where this solution usually fits
Other solutions
SolutionsWant to see what could be automated in your clinic?
Tell us which part of your operation you want to improve. Our team will reach out on WhatsApp.